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Have a question? Its probably been asked before. We have answers to your most Frequently Asked Questions
.........questions about product operation, features, troubleshooting, etc. Check here first for help. FAQs specific to 1-Bit Audio can be viewed in the 1-Bit Audio section. |
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| My unit is showing “3-Disc Changer” in the display and I am unable to clear it off.
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| This would indicate that the unit is in the Demonstration mode. To remove it, press the “Demo” button located on the front of the unit.
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| My Mini-Component system is showing military time and resetting the clock does not change it.
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| Please reset the “Time display” mode to either “AM12:00” or “AM 0:00”. See “To Switch the Time Display Mode” located in the “Setting the Clock” section of your operational manual. If the display mode does not change, please call us at 1-800-BE-SHARP. |
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| Why does my CD player skip when playing CDs?
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| It may mean that the lens inside the unit is dirty. We recommend using a dry CD lens cleaner to clean the unit. If you still experience a problem, please call us at 1-800-BE-SHARP.
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| Why is my unit not recording from the CD to tape?
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| Verify that the tape is in the correct tape compartment for recording. Usually, it is Tape 2. Please see “Recording from the built-in CD player” located in the “Recording” section of your operational manual for more information.
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| My rack system is showing “M’ERR” when I am trying to play CDs.
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| This usually indicates that the shipping screws have not been removed from the unit. There are 4 screws. 2 are located in the back of the unit and 2 are on the side. See “Preparation for Use” in your operation manual.
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| The tuning up and down buttons on my remote control do not work.
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| These buttons will only work if you have already preset the stations into the unit’s memory. Please see “Preset Tuning” located in the “Tuner Operation” section of your instruction manual.
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| I am not getting any AM stations on my unit.
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| Check to see if the AM Loop antenna that comes supplied with the stereo has been attached. |
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| Why does my unit show “ERR” in the display when I attempt to play a CD?
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| Try cleaning the lens on the unit first with a dry CD lens cleaner. If that does not work, please take the unit to a Sharp authorized servicer for evaluation. Visit the "Get Service" section of this website and select Service Locator. |
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| My stereo is connected to another source and I cannot get sound. |
- Check the connections on the source to make sure they are connected correctly by the color on the audio output jacks.
- Make sure the correct color connections are connected to an available input jack on the stereo.
- Select the correct input mode on the stereo to get sound.
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| My Surround system is not receiving stereo sound on all of the speakers. |
- Check to see what mode you have selected.
- Normal for 2 channel stereo or Dolby Digital 5.1 output to all speakers
- Phantom gives no sound from the center speaker.
- Bypass gives sound from only the front L/R speakers.
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| Why don't my buttons respond when I press them on my audio system? |
| We suggest setting the unit to the power stand-by mode and then turning it back on.
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| Why can’t I select a CD track with the direct buttons on my remote control?
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| When you select random or programmed playback, you
will not be able to select a track with the direct buttons on your remote.
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| Why can’t I access the total remaining time on my CD? |
| If you select the random playback mode, you cannot access the display for remaining time.
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| Why am I getting a "CD No Disc" error message when trying to play a CD?
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| What caused my audio unit to lose the current time and timer settings?
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| If there is a momentary loss in power or power failure, the unit will lose the time. You will need to reset the clock.
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| Why can’t I play CD-R or CD-RW discs if my unit has this feature? |
| Some discs may not play due to the state of the disc or the device that was used to record the CD. |
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| What can I do if my audio system is malfunctioning and not operating correctly?
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| We suggest unplugging the unit and then plugging it back into the wall outlet. If the problem still exists, we suggest clearing the memory by resetting the unit. |
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